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Information Technology/Information Systems

For the purposes of discussion, we use the concept of Information Systems IS) to mean the system of persons, data records and activities that process the data and information in a given organization, company or field of endeavor, and we include both manual and/or automated processes. We understand that the term is usually used synonymously for computer-based information systems, which is only the information technologies component of an Information System.

Wikipedia states, "The computer-based information systems are the field of study for Information Technologies (IT); however these should hardly be treated apart from the bigger Information System that is always envolved in (sic)."

"In general systems theory, an information system is a system, automated or manual, that comprises people, machines, and/or methods organized to collect, process, transmit, and disseminate data that represent user information."

For our consideration, IT can be used interchangeably with IS, and, essentially, is the basis of our INFORMATION SERVICES.

By hiring and retaining a highly skilled technical staff, with expert knowledge across the IT spectrum, we are able to offer the following services:

  • Disaster Recovery plans and systems
  • Application management and integration
  • Needs analysis
  • Strategic guidance and tactical decision making
  • File and application Server design, implementation and management
  • Server optimization
  • Virus protection
  • Project management

On-site Service
Some IT problems require onsite support and troubleshooting. ATS has a strong team of experienced engineers, engineers who can deliver technical services anywhere in the North Texas Area. Associated can also provide onsite service throughout North America to clients who have WAN-connected offices or affiliates.

Remote Technical Support and Troubleshooting
Our remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable ATS to resolve most IT problems without wasting time and expense by traveling to your site. Associated Technical Services is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

On-site Technical Support Throughout North Texas
Associated Technical Services's technical support specialists have provided expert on-site service to small businesses in the Metroplex area for over 21 years. The experience of ATS' technical support personnel can help you solve stubborn network, email or security problems that require the skills and technical depth of a veteran support organization. Associated Technical Services offers on-site service throughout the North Texas Area.

24x7 Support/Additional Staffing
ATS offers 24x7 support to keep mission-critical systems running smoothly. Also, if you have an upgrade project that temporarily requires additional IT staff, we can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Expert Consulting
Our computer consulting services give your small business affordable access to expertise in technical areas where you may lack in-house resources. ATS' system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business without busting your IT budget. Computer consulting services available from Associated Technical Services include:

  • Information Technology planning and strategy
  • Troubleshooting chronic IT problems
  • Creating a comprehensive security strategy
  • Project management and special project assistance
  • Requirements definition and documentation
  • Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation

Associated's computer consulting services are available for as-needed help, for specific projects, or for ongoing support.

Service Costs
ATS bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task. This billing policy can be a major benefit to Associated's customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.

Computer Consulting
We offer a full range of IT services, customized to your needs, at an affordable price. The right strategy makes a difference. As your system consultants we can devise a infrastructure customized to your company's needs. We can help install a management system with performance and network security features to keep your business running smoothly. From day-to-day troubleshooting to strategic long term planning, we have you all covered. Contact Us to Get Started!

  • Call us at 972-233-0330 for a personal consultation with our technical resource team.
  • Email us: Use your email to contact us, and we'll be back to you within a business day.